Question 1

What exactly do you manage?

Accepted Answer

The commercial and technical side of your short-let: pricing, listings, booking channels, the central calendar, promotions, automation, performance monitoring and reporting.

Question 2

What do I still manage?

Accepted Answer

The property itself and the hospitality — cleaning, maintenance, guest communication and the on-the-ground experience. If you already have that covered, nothing changes.

Question 3

How is this different from full Airbnb management?

Accepted Answer

Full management takes over everything, including the physical operation, and typically charges 15–25% or more. We manage the systems and revenue behind your property for a much lower fee, and you keep the hosting.

Question 4

How much does it cost?

Accepted Answer

6% of gross booking revenue. There are no hidden extras in the standard service. Any additional terms will be confirmed in writing before you start.

Question 5

Do I keep control of my property?

Accepted Answer

Yes. You decide how your property is run, who stays, when it's available and how guests are looked after. We advise and manage the commercial setup — you stay in control.

Question 6

Can you manage an existing Airbnb listing?

Accepted Answer

Yes. In most cases we work with your existing listing rather than starting again, so you keep your reviews and history.

Question 7

Can you manage Booking.com too?

Accepted Answer

Yes. Booking.com, Vrbo and other channels are managed alongside Airbnb from one central calendar.

Question 8

Can I still communicate with guests?

Accepted Answer

Yes — guest communication stays with you. We can set up message automation to save you time, but the relationship remains yours.

Question 9

Can I use my existing cleaner?

Accepted Answer

Absolutely. We don't supply or supervise cleaners; your existing arrangements stay exactly as they are.

Question 10

Do you manage guest messages?

Accepted Answer

Day-to-day guest messaging remains your responsibility. We can help with templates and automated messages so the routine ones send themselves.

Question 11

Can I block dates for personal stays?

Accepted Answer

Yes. Tell us the dates (or block them yourself in the calendar) and they're closed across every channel.

Question 12

Can you work with multiple properties?

Accepted Answer

Yes. Multi-property owners get one connected setup and one reporting view. Ask us about portfolio arrangements for 5+ properties.

Question 13

How does dynamic pricing work?

Accepted Answer

Rates are reviewed continuously against booking pace, seasonality, local events, lead time and market conditions, then adjusted within limits you're comfortable with.

Question 14

What reporting will I receive?

Accepted Answer

A monthly performance report covering revenue, occupancy, ADR, bookings and booking pace, plus what we changed and what we're doing next. Your owner portal shows the live picture in between.

Question 15

How long does onboarding take?

Accepted Answer

It depends on how many channels and properties are involved. We'll give you a realistic timeline after your free review.

Question 16

Do I need to change my existing setup?

Accepted Answer

Usually not much. We connect to what you already have where possible and only recommend changes where they'll clearly help.

Question 17

Will I still own my listings?

Accepted Answer

Yes. Your listings and accounts remain yours throughout.

Question 18

Do I get paid directly?

Accepted Answer

Yes. Booking payouts go to you as they do now, and we invoice our fee afterwards.

Straight answers, before you decide.

The service

Platforms and guests

Performance and onboarding

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